§ Alerting · Intelligent Routing
Alert Routing Engine
Intelligently filter noise and route alerts based on severity, node criticality, and SLA impact. Automatically assigns to appropriate on-call engineers.
Test Alert Routing
How it works:
- Noise score filters low-priority alerts (>85% noise = silenced)
- SLA impact calculated from severity, node criticality, and failure probability
- Priority (P0-P3) determines assignment and response time target
- P0 alerts with SLA impact >70% trigger escalation
Routing Algorithm Details
Noise Score Calculation:
Combines severity (40%), node criticality (40%), and health score (20%) to determine if alert is actionable. Alerts scoring >85% noise are silenced.
SLA Impact Score:
Calculated from severity (40%), criticality (40%), and failure probability (20%). Ranges 0-1; >0.7 triggers escalation.
Priority Determination:
Derived from highest-priority factor: severity level, node criticality, or SLA impact score. Determines both assignment team and response time target.